ERAP Process

COVID-19 Emergency Rental Assistance Program (ERAP) is a tenant-driven process. The tenant is responsible to apply, provide all the required documents and recertify according to the guidelines and timelines of the program. A landlord/owner cannot complete the process on behalf of their tenant(s).

After a tenant applies, their account is reviewed to determine their eligibility. During this review it may be necessary for the tenant to submit additional documentation, which can cause delays in the approval process. There is no communication with the landlord/owner during this phase of the process. You can contact the ERAP Helpline (717.590-3101) with general questions about the program and get basic information about tenant accounts.

When a tenant is approved for assistance, a payment processor will contact the landlord/owner for the required information to process payment. Reply to the email request or come to our offices to complete the required forms. Documents needed by LCHRA to ensure proper payment amount and account details are:

1. Landlord Information Form (below)
2. Current Tenant Ledger
3. W-9
4. (Optional) For electronic payment …

• HA Direct Deposit Form (below)
• Voided check

When all documents have been received, an account will be set up.

After a payment is made, an owner account can be created in Assistance Connect for you to review payment history and details.