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Click “Online Application” to start your application for rent and utility assistance.

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Check Status, Send Documents and Forms, and Check Payments Online

Helpline: 717-590-3101

This is not a first come first serve program and applications will be prioritized by arrears and eviction notices. We will provide additional resources and updates on processing applications.

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1. You need to log in to www.assistancecheck.com, using the username and password that you created in your initial application. If you need help, please call 717-590-3101.
2. Click “View and Print Documents” (Document Library).  If you don’t have a way to print and scan documents, you can get assistance here: https://www.lchra.com/rent/#locations 
3. Click “Send Documents” to upload, upload the necessary forms and click submit.
4. Check your status for updates
5. Tell your landlord you applied
6. Application will be reviewed, and eligibility will be determined
7. Rental assistance check is released to landlord and/or utility provider

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Applicants can check their status on the online portal and communicate through “Contact Us” in Assistance Connect. 

Status Definitions:

• Submitted – If you do not see this status change to Initial/Active within 3 business days please call the helpline.
• Initial/Active – This means we have successfully received your initial application and you can go to Assistance Connect to start uploading documents.
• Not Registered – This means you have not activated your account in Assistance Connect.
• Incomplete Documentation – This means you have not uploaded all of the necessary documents listed on the checklist (Required Forms).
• Eligibility Determined – This means we have everything and you are eligible for assistance. It may take more than 5 business days to make the payment as information is collected from the Landlord and/or Utility Provider.
• Approved for Payment – This means a payment is in process or has been released to your Landlord or Utility Provider. Rent is paid Three (3) Months forward depending on number of months of arrears and previous assistance.

 

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Eligible Assistance

• Eligible households may receive up to 12 months of assistance.
• The payment of existing housing-related arrears that could result in eviction of an eligible household is prioritized.

Eligible Households

• Households that experienced a COVID-19 pandemic related job or income loss or related expense; and
• demonstrate a risk of experiencing homelessness or housing instability; and
• have a household income that is 80% or less the Area Median Income (AMI)

Rent Assistance

• Rent including rental arrears.
• Eligible assistance with rent arrears as far back as March 13, 2020, (assuming no other financial assistance has been provided for the same months).
• Maximum monthly rent payments may include rent, late fees or penalties due to nonpayment, pet fees, and utilities covered by the landlord.
• Maximum monthly rent will be established at time of initial application submission and review of the tenant’s lease agreement (written or 3^rd party verified documentation showing residency and past payments).
  • Written signed and current lease; or

Utilities and Home Energy Costs

• Utilities and home energy costs including arrears, with or without the need for rent assistance.
  • Utilities are defined as separately-stated electricity, gas, water and sewer, and trash removal costs.
  • Home energy costs are defined as fuel oil (propane gas, heating oil). 
  • Eligible assistance with utility arrears as far back as March 13, 2020, (assuming no other financial assistance has been provided for the same months).

Other Expenses Related to Housing

• Other expenses related to housing incurred due, directly or indirectly, to the novel coronavirus disease (COVID-19) outbreak, as defined by the Secretary.
  • Eviction court fees and legal representation for non-payment of rent and utilities only
    • Eligible households will provide a bill, invoice, or evidence of payment
  • Security deposits, first month’s rent to ensure eligible households’ stability due to permanent or temporary relocation due to COVID-19.
    • Eligible households will provide notice of non-renewal of current lease, or other evidence of notice to temporarily relocate due to COVID-19

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Required Forms

Please Submit All Forms and Related Documentation Through your Assistance Connect Account.

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Tenant

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Landlord/Owner

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Computer Access and Assistance

Columbia

CHI St. Joseph Children’s Health
401 Locust St., Columbia, PA 17512
Hours: Monday-Friday, 8:30am-4pm evening hours by appointment.
To contact: 717-205-3189

Conestoga Valley

Conestoga Valley Christian Community Services (CVCCS)
2420 Gehman Lane, Lancaster, PA 17602
Hours: Tuesday – Thursday, 9am-1pm, by appointment
To contact: 717-208-3711 or financial@cvccs.org

Denver

Real Life Community Services
240 Main Street, Suite B, Denver, PA 17517
Hours: Monday – Thursday, 9am-4pm, Friday, 9am-1pm, by appointment
To contact: 717-336-7797 or chris@reallcs.org

Elizabethtown

Elizabethtown Community Housing & Outreach Services (ECHOS)
61 E. Washington Street, Suite 110, Elizabethtown, PA 17022
Hours: By appointment
To contact: 717-361-0740 or info@ECHOSLancaster.org

Ephrata

Ephrata Area Social Services (EASS)
227 North State Street, Ephrata, PA 17552
Hours: Monday – Friday, 9am-4pm, by appointment
To contact: 717-733-0345

Northern Lancaster Hub
560 S. Reading Road, Ephrata, PA 17522
Bilingual staff available to assist
Hours: by appointment
To contact: 717-723-8258

Lancaster City

BASE Inc (By appointment)
447 S. Prince Street, Lancaster, PA 17603
Monday – Friday, 9am-5pm
Contact: dmartinez@baseinc.org or 717-742-0115

Bright Side Opportunities Center
515 Hershey Avenue, Lancaster, PA 17603
Bilingual staff available to assist
Hours: By appointment
To contact: 717-509-1342

Community Action Partnership (CAP)
601 S. Queen Street, Lancaster, PA 17603
Bilingual staff able to assist
Hours: Tuesdays & Thursdays, 10am-1pm, 2-4pm, by appointment
To contact: 717-299-7301

Crispus Attucks
407 Howard Avenue, Lancaster, PA 17602
Hours: Mondays, 9am-12pm, 1-5pm, Fridays 9am-12pm, by appointment
To contact: 717-394-6604

Price Elementary
615 Fairview Avenue, Lancaster, PA 17603
Bilingual staff available to assist by appointment
Hours: Monday – Friday, 8:30am-4pm. Evening hours by appointment
To contact: 717-291-6252

SoWe
417 Poplar Street, Lancaster, PA 17603
Bilingual staff able to assist
Hours: By appointment
To contact: 717-669-3633 or lpagan@bgclanc.org

Tenfold
308 E. King Street, Lancaster, PA 17602
Bilingual staff able to assist
Hours: By appointment
To contact: 717-291-9945 ext. 194 or brivera@lhop.org

LANCASTER COUNTY HOUSING AUTHORITY
(No appointment needed)
28 Penn Square, Suite 200 Lancaster, PA 17602
Monday-Thursday: 8am-4:30pm, Friday: 8am-12pm
Contact: 717-394-0793

New Holland

Crossnet Ministries
127 W. Franklin Street, New Holland, PA 17557
Hours: Mondays – Wednesdays, 10am-4pm, by appointment
To contact: 717-355-2454

Paradise

The Factory Ministries
3293 Lincoln Hwy E, Paradise, PA 17562
Hours: Monday – Friday, 9am-4pm
To contact: 717-687-9594

Solanco

Solanco Neighborhood Ministries (SNM)
355 Buck Road, Quarryville, PA 17566
Hours: Monday – Thursday, 9am-12pm, 1-4pm, Fridays 9am-12pm, by appointment
To contact: 717-786-4308 or office@snministries.org

Income Limits

Household Size	1	2	3	4	5	6	7	8
50% Area Median Income	29,050	33,200	37,350	41,500	44,850	48,150	51,500	54,800
80% Area Median Income	46,500	53,150	59,800	66,400	71,750	77,050	82,350	87,650

 

Eviction Notice/Hearing Sample Notices

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